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ISO/TS 8000-65:2020

Data quality — Part 65: Data quality management: Process measurement questionnaire

Jun 25, 2020

General information

90.20     Apr 15, 2023


ISO/TC 184/SC 4

Technical Specification





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This document specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000‑61.
NOTE 1 This questionnaire is applicable to all types of business process, technology, information system, data and data processing. This questionnaire can be used as part of a continuous improvement process.
The following are within the scope of this document:
— guiding principles for generating questions from the process outcomes specified by ISO 8000‑61;
— one or more questions for each outcome of every process in ISO 8000‑61;
— a measurement method based on a simple indicator and measurement scale for each question;
— guidance on how to present the results generated by the questionnaire.
NOTE 2 The questions and corresponding indicators in this document conform to the requirements of ISO 8000‑63.
The following is outside the scope of this document:
— defining how the questions relate to models of organizational process maturity.
NOTE 3 Such models define an overall scale by which to understand the degree to which an organization is performing effectively and efficiently.
EXAMPLE ISO 8000‑62 and ISO 8000‑64 [1]specify how to use maturity models with ISO 8000‑61.

[1] Under preparation.

Life cycle


ISO/TS 8000-65:2020
90.20 Standard under periodical review
Apr 15, 2023


Аn opinion on draft and published standards at national, European and international level can be given at stage 40.20 Public Enquiry, 90.20 Systematic review and 95.20 Proposal for withdrawal for pure national standards.

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