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БДС ISO 10014:2021

Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits

May 19, 2021

General information

60.60     May 19, 2021

BDS

ТК-34

International Standard

03.120.10  

English  

The standard is being translated and is in the "Work programme" state

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Scope

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:
a) monitor and manage trends in key performance metrics;
b) take improvement action based on the observed metrics.
This document is directed specifically to the top management of an organization.
This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations.
This document complements ISO 9001:2015 and ISO 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.

Life cycle

PREVIOUSLY

Replaces
БДС ISO 10014:2010

NOW

PUBLISHED
БДС ISO 10014:2021
60.60 Standard published
May 19, 2021

Related project

Adopted from ISO 10014:2021

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