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БДС ISO 23592:2021

Service excellence — Principles and model

Sep 16, 2021

General information

60.60     Sep 16, 2021

BDS

ТК-89

International Standard

03.080.01  

English  

Appropriate for SMEs

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Published

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Scope

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Life cycle

NOW

PUBLISHED
БДС ISO 23592:2021
60.60 Standard published
Sep 16, 2021

Related project

Adopted from ISO 23592:2021