Bulgarian Institute for Standardization
Standards – always a step ahead
Standards – always a step ahead
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E-mail: info@bds-bg.org
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ID number: 175079183, VAT number: BG175079183
E-mail: info@bds-bg.org
1797 Sofia, 13 "Lachezar Stanchev" Str., "Izgrev" Complex
ID number: 175079183, VAT number: BG175079183
БДС ISO 23592:2021
Service excellence — Principles and model
Sep 16, 2021
Feb 15, 2023
Buying
Published
Scope
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
Life cycle
NOW
PUBLISHED
БДС ISO 23592:2021
60.60
Standard published
Sep 16, 2021