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ISO/IEC 20000, IT service management – Service management – A practical guide (on CD)

ISO has created a practical guide on how to manage services in today’s dynamic service environment using ISO/IEC 20000-1:2018. It also describes how to incorporate popular management methods (such as Agile, Lean or DevOps), service management frameworks and methodologies (ITIL®, COBIT®, CMMI-SVC®), and additional standards (ISO 9001, ISO/IEC 27001, ISO 31000).

The handbook features three main sections:

The edition is available in pdf format online and on CD in English.

Information technology - Service management - Part 1: Service management system requirements

ТК-57 more

ISO/IEC 20000 Management of IT services. Practical guide

Information technology — Service management — Part 1: Service management system requirements

ISO/IEC JTC 1/SC 40 more