CEN/TC 374

Business Support Services

Standardization in the field of business support services. The aim of this work is to establish the general elements of services of appropriate quality, as delivered to the expectations of micro and small enterprises, whatever the technical part of the activity and whoever delivers it (public, private, professional network structures, consulting organisations). The work should concentrate on the service provided rather than the internal organisation involved in providing it. NOTE: Facility management is outside the scope.

P member

CEN/TC 381

Management consultancy services

To provide recommendations and requirements (if identified and agreed) for offering, procurement, execution and evaluation of management consultancy services.

P member

CEN/TC 450

Patient involvement in person-centred care

Primarily to develop standards that specify patient involvement in health care services, with the aim to create favourable structural conditions for person-centred care in partnership with the healthcare professional.

P member

CEN/SS A99

Services - Undetermined

P member

CEN/TC 449

Quality of care for older people

The development of standards for care that is provided for older people regardless of where they live, based on the older person's individual needs and choices. The focus is to promote secure and safe old age care with self-determination and participation for the older person and his/her family and close friends. Focus is also to provide support to the staff in creating an accessible and supportive physical and psychosocial environment that provides the opportunity for maintaining function and meaningful activities for older people as well as ensuring a good work environment for the staff. Old age care is a complex activity that requires a common understanding and cooperation between all the contributory actors to promote and develop the quality of the services. The standard(s) covers services however they are financed. The term care is a comprehensive notion that includes social and nursing care, rehabilitation, service and other related areas. The scope does not include standardization of products (medical devices and associated software), clinical and professional knowledge and the built environment.

P member

CEN/TC 448

Funeral services

Standardization in the field of requirements for funeral and related services

P member

CEN/TC 435

Tattooing services

Standardization of requirements and recommendations for the provision of tattooing services. This includes requirements on information to customers, i.e. informed consent. Hygienic performance of tattooing, including knowledge and skills, infection control, vaccination, suitable facilities as well as requirements for cleaning, disinfection and sterilization, management of waste, necessary documentation and aftercare information.

P member

CEN/TC 416

Health risk assessment of chemicals

Standardization of the requirements for a training programme for human health risk assessors and the competences required for human health risk assessors of chemicals.

P member

CEN/TC 414

Services in Osteopathy

Standardization of requirements and recommendations regarding the healthcare provision, facilities and equipment, education and ethical framework for good practice of osteopathy;

P member