БДС ISO 16355-3:2019

Приложение на статистически и свързаните с тях методи за нови технологии и процеси за разработване на продукти. Част 3: Количествени подходи за получаване на мнение на клиенти (voice of customer) и мнение от заинтересовани страни (voice of stakholders) (ISO 16355-3:2019)

Applications of statistical and related methods to new technology and product development process — Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder

Обект и област на приложение

This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.
NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.
Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.